Firstly, I’d like to apologise for the radio silence since starting work here at the end of July. My name is Sarah-Jane, and I am the new Odhams Walk Estate Manager. I’ve also certainly been kept busy and, although Board member Steve had worked incredibly hard to get this website built, there were a few things that still needed to be added before we could start using it properly, such as online forms and updates to ensure compliance with current legislation. You will also notice across this site some super new colours and designs for letterheads and banners, also kindly provided by Steve.

Since arriving, I have been working hard, with the support of the Secretary Maggie Crowe and Chair Andrew Williams, to address several operational and technical challenges. To make matters even more tricky, the incredibly hard-working caretaker and handyperson, Charlie, went on a much-deserved holiday! I’m certainly looking forward to his return next week.

While these issues have sometimes been frustrating, significant progress has already been made, and we are steadily moving in the right direction. Some of these challenges are now resolved, while others are well underway.

Quick Progress Update

Some of the improvements already completed include:

• A new and fully working Microsoft 365 system in place
• Office files backed up securely to the cloud
• New website operational and compliant
• Resident contact database under review and being updated
• Improved communications systems now in place

We’ll continue developing the website as we go. Please look out for an online Service Request Form coming soon.

Modernising Our Systems and Expanding Our Contractors List

One of my priorities is helping Odhams Walk modernise its systems and improve the way we manage information.

Housing co-operatives are unique organisations. We are community-led, rely heavily on the dedication of volunteers, and typically operate with far fewer resources than larger housing providers. As a result, administrative and IT systems can sometimes lag behind modern standards.

This is not unusual. In my previous role with a housing co-operative in Wandsworth, I was involved in modernising and digitising systems to improve efficiency, communication and record-keeping. Following recent audit recommendations and discussions with our Westminster support team, it is clear that there is an expectation for all Westminster housing co-operatives to become increasingly digital wherever practical and appropriate. This is a direction I strongly support and intend to help Odhams Walk achieve.

Alongside the digital improvements, I am also reviewing and expanding our list of contractors and service providers. Having reliable contractors available for different types of work helps us respond more quickly to repairs, obtain competitive quotations and ensure residents receive the best possible service.

About Me

For those I have not yet had the opportunity to meet, I spent several years at Convent Co-operative Estate in Wandsworth, where I helped to modernise systems and supported the day-to-day management of the estate.

Outside of housing management, I have a longstanding interest in technology, digital culture and the arts. I write about technology and art, create digital projects, and help artists and creative organisations develop websites and online platforms. I really enjoy finding solutions to digital problems, no matter how maddening at times, and I am looking forward to bringing those skills to Odhams Walk.

Staying Connected

As we move towards more efficient ways of working, it is important that we have accurate and up-to-date contact information for all residents and members.

If you have not already done so, please ensure the office has your current email address and telephone number here.

Providing an email address also helps ensure you receive newsletters, notices, consultation documents and important updates promptly.

If you did not receive this newsletter via email, we may not have your details. Please could you complete the form, as it will help me keep you up to date with news, notices and important information affecting the co-operative. If you discover a neighbour has not seen this newsletter, please share it with them.

Protecting Your Data

Odhams Walk takes its responsibilities for protecting personal information seriously. We are required to comply with UK data protection legislation and the requirements of the Information Commissioner’s Office (ICO).

As we continue to modernise our systems and move towards more digital ways of working, we are reviewing how information is stored, accessed and shared to ensure personal data remains secure, accurate and handled appropriately. Keeping your contact details up to date helps us communicate with you effectively while ensuring our records remain accurate.

Looking Ahead

There is still a considerable amount of work to do, and some improvements will take time. However, the foundations are now being put in place to ensure Odhams Walk has modern, secure and reliable systems that support both residents and the Board.

If you have been in touch with me about something that needs dealing with, please be assured that I have your request or query logged and I have not forgotten about it. That said, please be sure to use the new email address from now on and update your address book accordingly: office@odhamswalk.org.uk

I am looking forward to getting to know residents, working with Board members and other volunteers, along with our partners, as we continue improving the services we provide.

Thank you for your support, patience, and cooperation as we move forward together.

Have a lovely weekend!

Office Contact Details

Email: office@odhamswalk.org.uk

Office Hours:

• Tuesday: 9:30am to 4:30pm
• Wednesday: 9:30am to 4:30pm
• Thursday: 9:30am to 4:30pm

Please note that outside these hours, I may not be able to respond immediately, but I will reply as soon as possible during working hours.