Chair’s Update
It has been a challenging start for the new TMO Board. We lost control of the Odhams Walk email address and website, but undeterred, we pressed ahead and have a fabulous, modern, easy-to-use website where residents will soon be able to access all TMO policies and other relevant documents for a fully transparent Board.
As we move into the final months of the year, the Board continues to focus on the issues that matter most to residents: repairs, building safety, communication, and improving access to the services we receive from Westminster City Council and increasing our own Approved Contractors list.
I must apologise for the Board seemingly not moving quickly enough, but there have been plenty of hurdles to leap over. However, a number of important projects are now underway, including work to resolve the long-standing intercom issues (or lack thereof), improvements to how repairs are tracked and monitored for reporting purposes, and measures to strengthen governance and record-keeping.
Now that the hot weather has come to an end, you will begin to notice an improvement in the gardens after we raised over £3,500 on GoFundMe, so thank you to everyone who contributed.
We have now had surveys carried out on the estate, and if your property is affected by damp, it should have been inspected by Dexters. If not, please report it as soon as possible using the maintenance request form, by emailing office@odhamswalk.org.uk or by calling 07498 347 283. Westminster tenants can also report it directly on Westminster’s website. As residents have been saying for years, the damp is mostly coming from patios, walkways, and the staircases – not the planters that we were all led to believe. This is a major priority for the TMO Board.
On the advice of Westminster, the AGM will not go ahead until the New Year, as Westminster are still exploring aspects of the TMO’s performance and looking at how it can support the Board and TMO going forward.
While there is still much to do, progress is being made across a number of areas. Please come and join us at a Board meeting; you just have to give the office manager 7 days’ notice by emailing office@odhamswalk.org.uk or calling 07498 347 283. We are also proposing to have a pop-up on the forecourt of Odhams Walk to listen to your views, positive and negative. Watch this space for news of a date.
The Board would like to thank residents for their continued patience, feedback and engagement.
Andrew Williams, TMO Chair, November 2026
TMO Ballot Results
Thank you to everyone who took part in the recent ballot. 64 of 121 eligible residents voted (53% turnout), with 37 voting YES to remain as a TMO and 27 voting NO.
| Resident type | Eligible | Voted | Turnout | YES | NO |
|---|---|---|---|---|---|
| Secure tenants | 66 | 45 | 68% | 24 | 21 |
| Leaseholders | 55 | 19 | 35% | 13 | 6 |
| Total | 121 | 64 | 53% | 37 | 27 |
The result shows continued support for resident management of Odhams Walk. We will share next steps as plans develop.
Damp and Mould: Your Rights
Awaab’s Law, introduced after the death of Awaab Ishak, now requires social landlords to investigate and fix serious damp and mould hazards within strict timescales. Westminster City Council is committed to complying with it, and you can read more on their website. There will be a dedicated page on the Odhams Walk website soon which aims to answer any questions you may have.
If you have damp, mould, condensation or water ingress in your home, please report it as soon as possible using the maintenance request form or emailing office@odhamswalk.org.uk or calling 07498 347 283, if you are a tenant, directly on Westminster’s website.
Repair Priorities
So you know what to expect when you report a repair:
| Category | Target | Examples |
|---|---|---|
| Emergency | Respond within 2 hours, make safe within 24 hours | Serious water leaks, escaping sewage, dangerous electrical faults, insecure entrance doors after forced entry |
| Urgent | 1 to 7 working days | No heating or hot water, blocked drains, broken communal door entry, leaking roofs, faulty extractor fans. Westminster tenants should report all heating and boiler repairs directly to Westminster |
| Non-urgent | Up to 28 days | Routine repairs with no immediate risk |
Intercom and Entrance Fobs Update
Three specialist contractors have been asked to quote for a replacement system that restores the intercom and adds a cloud-based management platform. This would let the office update resident contact details online, instead of paying for each change – charges that were previously passed on to residents. The main ongoing cost would be a software licence. We expect to appoint a contractor once all three have submitted their quotes and proposed solutions.
Replacement fobs now cost £5, half the previous price, through a switch to compatible generic fobs.
Behind the Scenes
Work is under way to store TMO records centrally and securely, so they no longer depend on Board members’ personal email accounts, and to update policies on contractor management, data protection, financial controls and procurement.
Not online? Paper newsletters will continue, and you can always contact the office directly. Digital improvements add to existing ways of communicating – they don’t replace them.
Good News Corner
✅ Gardening initiative restarting – look out for news soon!
✅ Christmas event planning under way 🎄
✅ In February 2026, before the current Board took office, the TMO was audited on how it was being run. The current Board is now completing its responses to the audit’s recommendations.
Picture Odhams Walk
And finally, we’d love to feature your photographs of Odhams Walk and the surrounding area on the new website and in these newsletters. The gardens, the architecture, the seasons changing, the streets around us – anything that captures what makes this a special place to live. Every photograph used will be credited to the person who took it (unless anonymity is preferred). Please send your photos to office@odhamswalk.org.uk or drop them into the office on a USB stick, with your name as you’d like it to appear. By sending a photo, you confirm that you took it and that the TMO may use it on the website and in newsletters. Please avoid photos where people, especially children, can be clearly identified.
